Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. Ameta RMA service

Ameta RMA service

Welcome! You can submit your RMA request by using this portal.

  • Returns and exchanges

    Ask us about returning or exchanging a product.

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"f4edb8a0cb2bd058582d8b0efa1e9492edc68026_lout","branding":{"id":"7","key":"ts","name":"Ameta RMA service","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#008541","headerLinkHoverBGColor":"#008541","headerBadgeColor":"#008541"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"ts","projectId":10021,"serviceDeskId":7,"name":"Ameta RMA service","description":"<p>Welcome! You can submit your RMA request by using this portal.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":false,"reqTypes":[{"id":"57","name":"Returns and exchanges","descriptionHtml":"","callToAction":"Returns and exchanges","introHtml":"<p>Ask us about returning or exchanging a product.</p>","icon":10532,"iconUrl":"https://ametagroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[15],"key":""}],"reqGroups":[{"id":15,"name":"General"}],"orderMapping":{"15":[57,50,51,54,55]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MTdkOThiNi02NDQwLTRjZWMtYjkxMC1kYzA2ZGFmZjllNzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xODc4MjkxMjIwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NjMyNTYzMiwibmJmIjoxNzg2MzI0NDMyLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.sDgPhNBeJ8HpQjZufHmFWQ8sqbXgOzAyylgmY8OoAkM","targetCollection":"upload-user-collection--1878291220","endpointUrl":"https://api.media.atlassian.com","clientId":"617d98b6-6440-4cec-b910-dc06daff9e77","tokenDurationInMins":20}},"reqCreate":{"id":57,"projectId":10021,"issueType":{"id":"10010","name":"[System] Change"},"form":{"name":"Returns and exchanges","descriptionHtml":"","callToAction":"Returns and exchanges","intro":"<p>Ask us about returning or exchanging a product.</p>","instructions":"","icon":10532,"iconUrl":"https://ametagroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10123","fieldConfigId":"10259","label":"State","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10236","label":"ON","selected":false,"children":[]},{"value":"10237","label":"QC","selected":false,"children":[]},{"value":"10238","label":"NS","selected":false,"children":[]},{"value":"10239","label":"NB","selected":false,"children":[]},{"value":"10240","label":"MB","selected":false,"children":[]},{"value":"10241","label":"BC","selected":false,"children":[]},{"value":"10242","label":"PE","selected":false,"children":[]},{"value":"10243","label":"SK","selected":false,"children":[]},{"value":"10244","label":"AB","selected":false,"children":[]},{"value":"10245","label":"NL","selected":false,"children":[]},{"value":"10246","label":"NT","selected":false,"children":[]},{"value":"10247","label":"YT","selected":false,"children":[]},{"value":"10248","label":"NU","selected":false,"children":[]},{"value":"10249","label":"USA","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["RMA Application"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/57","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/57","calendarParams":{"firstDay":0,"date":"2026-08-09T21:13:53-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MTdkOThiNi02NDQwLTRjZWMtYjkxMC1kYzA2ZGFmZjllNzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xODc4MjkxMjIwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NjMyNTYzMywibmJmIjoxNzg2MzI0NDMzLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.xfSTMBqsXFWROP98Y1N8nYtRpa5f6gZM5kw5L2STEak","targetCollection":"upload-user-collection--1878291220","endpointUrl":"https://api.media.atlassian.com","clientId":"617d98b6-6440-4cec-b910-dc06daff9e77","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2025-07-02T14:22:45.622480778Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[57],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Ameta RMA request","submit":{"lock":false,"pdf":false},"templateFormUuid":"74397f2c-ae20-4724-83a3-ab22ca271250"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"03dc2819-65c4-4a75-8348-676136105460"},"content":[{"type":"text","text":"Please fill form out completely. We strongly suggest you to book our tech support first before you did RMA. It saves your value time. Book technician: ","marks":[{"type":"textColor","attrs":{"color":"#ff991f"}}]},{"type":"text","text":"https://ametasupport.com/v2/","marks":[{"type":"link","attrs":{"href":"https://ametasupport.com/v2/"}}]}]},{"type":"heading","attrs":{"level":2,"localId":"5e5eb3c2-6bd8-4bda-8af6-e8a299c9f5de"},"content":[{"type":"text","text":"Customer information"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"767618b9-b13b-4043-a380-c9ccd93ed0fb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"dffc9971-36c2-4109-aca5-e7e6205c0a34"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"52ebc453-b62f-476a-8e54-2a0045732641"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":89},"layout":"default","localId":"c645c52f-0c2f-4d1f-911c-a15fa098e9f7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":69},"layout":"default","localId":"c64f4ed9-8af7-4654-9cb2-37360e8dfa7e"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"577cab62-aacb-4bff-9ec1-aec390b9cbb7"},"content":[{"type":"text","text":"Product information"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":50},"layout":"default","localId":"8889a9d5-8a77-4008-991f-53faada592b0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":51},"layout":"default","localId":"0bb27ecd-9c07-4d0c-aba8-7b1abc77047f"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":52},"layout":"default","localId":"842c4ae4-d6c0-46e5-9ccb-c22623830e41"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":54},"layout":"default","localId":"f71869c3-4a86-44d2-b503-c49d364760d7"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":71},"layout":"default","localId":"4baccc13-d970-4731-8d71-1037cd337570"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":55},"layout":"default","localId":"4debb05c-77e0-43a3-8ad8-37c760980dc0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":56},"layout":"default","localId":"f2c5135d-823c-441e-82f4-76788bac326e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":57},"layout":"default","localId":"e5c8a6ed-7fd6-4a9a-83ef-fbebfb8f4a0b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":58},"layout":"default","localId":"e70ae40a-5d85-44bb-a5ec-56ecaf7cea6e"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":73},"layout":"default","localId":"d214288c-5345-4658-8cf7-3b835ca7590f"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":59},"layout":"default","localId":"a7174b74-f86d-4e2d-a17a-a343d9b8373b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":60},"layout":"default","localId":"329a5a5d-a8af-4f7d-8adf-849c750de323"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":61},"layout":"default","localId":"a1c38c67-6d05-4c4c-bb5e-0e70d1339ed4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":62},"layout":"default","localId":"8c4e1514-123f-48f5-8b0f-e58836b65a93"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":75},"layout":"default","localId":"3ec248f7-d085-4602-bc59-08c4f3b72cbb"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":76},"layout":"default","localId":"78a06b79-aa6b-43b8-a389-e9958388b153"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":77},"layout":"default","localId":"a5d158e1-a471-48d4-b3f1-45114593105e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":78},"layout":"default","localId":"3d82904e-8271-4f2e-960e-f0f573275415"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":79},"layout":"default","localId":"620579a0-e8d0-43df-8e7e-f8db4a4dfe24"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":81},"layout":"default","localId":"0efdad4f-2869-44f6-8350-53f694931866"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":83},"layout":"default","localId":"b589b346-3e88-4b18-af82-af25c5066f4c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":84},"layout":"default","localId":"c0763070-dcde-431f-be84-8bc3000ace31"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":85},"layout":"default","localId":"eb687ede-a518-4f76-b6fe-5b78ed224fbe"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":86},"layout":"default","localId":"6cc07a27-0701-4b4e-8695-d37821a2b25a"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":87},"layout":"default","localId":"5d804b2d-5c48-4ec6-82ac-c86efdb217c5"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"337aa5cc-052d-4664-872e-40ac86a3272b"},"content":[{"type":"text","text":"RMA Replacement","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]},{"type":"hardBreak"},{"type":"text","text":"Products within warranty period are eligible for exchange service: Product defective within "},{"type":"text","text":"30 days","marks":[{"type":"em"},{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]},{"type":"text","text":", will be treated as DOA and be replaced a new one. Ameta will cover both way shipping. Over "},{"type":"text","text":"30 days","marks":[{"type":"em"},{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]},{"type":"text","text":", repair or exchange to equivalent model. Cross ship for RMA advanced replacement for Product purchased within "},{"type":"text","text":"1 year","marks":[{"type":"em"},{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]},{"type":"text","text":". Ameta will charge shipping first; the defective"},{"type":"hardBreak"},{"type":"text","text":"item must be shipped back at client’s expense within 30 days for full credit"},{"type":"hardBreak"},{"type":"text","text":"Returns for Credit","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]},{"type":"hardBreak"},{"type":"text","text":"Credit for product purchase within "},{"type":"text","text":"30 days","marks":[{"type":"em"},{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]},{"type":"text","text":" with original packaging and resalable condition. Credit could be remained as store credit or"},{"type":"hardBreak"},{"type":"text","text":"refund. Original POS slip needed for refund. A 20% restocking fee will be applied based on invoice price for product not in resalable"},{"type":"hardBreak"},{"type":"text","text":"condition. No return or credit after 30 days. Software is non-returnable."}]},{"type":"heading","attrs":{"level":2,"localId":"58a5a83b-e539-45b0-90e8-6e9b1f1f2113"},"content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"ce6c2eff-a8ae-4685-8cfa-d0a7f55dc515"}}]}],"conditions":{"72":{"i":{"co":{"cIds":{"71":["1"]}}},"o":{"sIds":["2"]},"t":"sh"},"80":{"i":{"co":{"cIds":{"75":["1"]}}},"o":{"sIds":["4"]},"t":"sh"},"82":{"i":{"co":{"cIds":{"81":[]}}},"o":{"sIds":["5"]},"t":"sh"},"70":{"i":{"co":{"cIds":{"89":["2"]}}},"o":{"sIds":["1"]},"t":"sh"},"74":{"i":{"co":{"cIds":{"73":["1"]}}},"o":{"sIds":["3"]},"t":"sh"}},"sections":{"4":{"conditions":["80","74","72","70"]},"5":{"conditions":["82","80","74","72","70"]},"2":{"conditions":["72","70"]},"3":{"conditions":["74","72","70"]},"6":{"conditions":[]},"1":{"name":"Product info","conditions":["70"]}},"questions":{"62":{"type":"cd","label":"Return For","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Credit","other":false},{"id":"2","label":"Replace","other":false},{"id":"3","label":"Repair","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"77":{"type":"tl","label":"SN( Serial number)","description":"The SN # on the product label","validation":{"rq":true},"choices":[],"questionKey":""},"50":{"type":"ts","label":"Model #","description":"The model number on the label","validation":{"rq":true},"choices":[],"questionKey":""},"61":{"type":"rt","label":"Return reason","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"83":{"type":"ts","label":"Model #","description":"The model number on the label","validation":{"rq":true},"choices":[],"questionKey":""},"79":{"type":"cd","label":"Return For","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Credit","other":false},{"id":"2","label":"Relpace","other":false},{"id":"3","label":"Repair","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"76":{"type":"ts","label":"Model #","description":"The model number on the label","validation":{"rq":true},"choices":[],"questionKey":""},"54":{"type":"cd","label":"Return For","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Credit","other":false},{"id":"2","label":"Relpace","other":false},{"id":"3","label":"Repair","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"60":{"type":"tl","label":"SN( Serial number)","description":"The SN # on the product label","validation":{"rq":true},"choices":[],"questionKey":""},"69":{"type":"no","label":"Please enter the case number","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"58":{"type":"cd","label":"Return For","description":"","validation":{"rq":true},"choices":[{"id":"2","label":"Replace","other":false},{"id":"1","label":"Credit","other":false},{"id":"3","label":"Repair","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"75":{"type":"cs","label":"More device?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"27":{"type":"pg","label":"Comments","validation":{}},"30":{"type":"ts","label":"Phone","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"29":{"type":"ts","label":"Contact name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"28":{"type":"ts","label":"Organization","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"89":{"type":"cs","label":"Case number","description":"If technician approved, please enter the case number. We strongly suggest you talk with our technician to get a case number first to save your time. Book technician: https://ametasupport.com/v2/","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"51":{"type":"tl","label":"SN( Serial number)","description":"The SN # on the product label","validation":{"rq":true},"choices":[],"questionKey":""},"84":{"type":"tl","label":"SN( Serial number)","description":"The SN # on the product label","validation":{"rq":true},"choices":[],"questionKey":""},"73":{"type":"cs","label":"More device?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"78":{"type":"rt","label":"Return reason","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"56":{"type":"tl","label":"SN( Serial number)","description":"The SN # on the product label","validation":{"rq":true},"choices":[],"questionKey":""},"55":{"type":"ts","label":"Model #","description":"The model number on the label","validation":{"rq":true},"choices":[],"questionKey":""},"59":{"type":"ts","label":"Model #","description":"The model number on the label","validation":{"rq":true},"choices":[],"questionKey":""},"87":{"type":"cs","label":"More device?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"71":{"type":"cs","label":"More device?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"57":{"type":"rt","label":"Return reason","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"86":{"type":"cd","label":"Return For","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Credit","other":false},{"id":"2","label":"Relpace","other":false},{"id":"3","label":"Repair","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"81":{"type":"cs","label":"More device?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"52":{"type":"rt","label":"Return reason","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"85":{"type":"rt","label":"Return reason","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"74397f2c-ae20-4724-83a3-ab22ca271250"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2025-07-02T14:22:45.622480778Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[57],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Ameta RMA request","submit":{"lock":false,"pdf":false},"templateFormUuid":"74397f2c-ae20-4724-83a3-ab22ca271250"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"03dc2819-65c4-4a75-8348-676136105460"},"content":[{"type":"text","text":"Please fill form out completely. We strongly suggest you to book our tech support first before you did RMA. It saves your value time. Book technician: ","marks":[{"type":"textColor","attrs":{"color":"#ff991f"}}]},{"type":"text","text":"https://ametasupport.com/v2/","marks":[{"type":"link","attrs":{"href":"https://ametasupport.com/v2/"}}]}]},{"type":"heading","attrs":{"level":2,"localId":"5e5eb3c2-6bd8-4bda-8af6-e8a299c9f5de"},"content":[{"type":"text","text":"Customer information"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"767618b9-b13b-4043-a380-c9ccd93ed0fb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"dffc9971-36c2-4109-aca5-e7e6205c0a34"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"52ebc453-b62f-476a-8e54-2a0045732641"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":89},"layout":"default","localId":"c645c52f-0c2f-4d1f-911c-a15fa098e9f7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":69},"layout":"default","localId":"c64f4ed9-8af7-4654-9cb2-37360e8dfa7e"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"577cab62-aacb-4bff-9ec1-aec390b9cbb7"},"content":[{"type":"text","text":"Product information"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":50},"layout":"default","localId":"8889a9d5-8a77-4008-991f-53faada592b0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":51},"layout":"default","localId":"0bb27ecd-9c07-4d0c-aba8-7b1abc77047f"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":52},"layout":"default","localId":"842c4ae4-d6c0-46e5-9ccb-c22623830e41"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":54},"layout":"default","localId":"f71869c3-4a86-44d2-b503-c49d364760d7"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":71},"layout":"default","localId":"4baccc13-d970-4731-8d71-1037cd337570"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":55},"layout":"default","localId":"4debb05c-77e0-43a3-8ad8-37c760980dc0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":56},"layout":"default","localId":"f2c5135d-823c-441e-82f4-76788bac326e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":57},"layout":"default","localId":"e5c8a6ed-7fd6-4a9a-83ef-fbebfb8f4a0b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":58},"layout":"default","localId":"e70ae40a-5d85-44bb-a5ec-56ecaf7cea6e"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":73},"layout":"default","localId":"d214288c-5345-4658-8cf7-3b835ca7590f"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":59},"layout":"default","localId":"a7174b74-f86d-4e2d-a17a-a343d9b8373b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":60},"layout":"default","localId":"329a5a5d-a8af-4f7d-8adf-849c750de323"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":61},"layout":"default","localId":"a1c38c67-6d05-4c4c-bb5e-0e70d1339ed4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":62},"layout":"default","localId":"8c4e1514-123f-48f5-8b0f-e58836b65a93"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":75},"layout":"default","localId":"3ec248f7-d085-4602-bc59-08c4f3b72cbb"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":76},"layout":"default","localId":"78a06b79-aa6b-43b8-a389-e9958388b153"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":77},"layout":"default","localId":"a5d158e1-a471-48d4-b3f1-45114593105e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":78},"layout":"default","localId":"3d82904e-8271-4f2e-960e-f0f573275415"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":79},"layout":"default","localId":"620579a0-e8d0-43df-8e7e-f8db4a4dfe24"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":81},"layout":"default","localId":"0efdad4f-2869-44f6-8350-53f694931866"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":83},"layout":"default","localId":"b589b346-3e88-4b18-af82-af25c5066f4c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":84},"layout":"default","localId":"c0763070-dcde-431f-be84-8bc3000ace31"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":85},"layout":"default","localId":"eb687ede-a518-4f76-b6fe-5b78ed224fbe"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":86},"layout":"default","localId":"6cc07a27-0701-4b4e-8695-d37821a2b25a"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":87},"layout":"default","localId":"5d804b2d-5c48-4ec6-82ac-c86efdb217c5"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"337aa5cc-052d-4664-872e-40ac86a3272b"},"content":[{"type":"text","text":"RMA Replacement","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]},{"type":"hardBreak"},{"type":"text","text":"Products within warranty period are eligible for exchange service: Product defective within "},{"type":"text","text":"30 days","marks":[{"type":"em"},{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]},{"type":"text","text":", will be treated as DOA and be replaced a new one. Ameta will cover both way shipping. Over "},{"type":"text","text":"30 days","marks":[{"type":"em"},{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]},{"type":"text","text":", repair or exchange to equivalent model. Cross ship for RMA advanced replacement for Product purchased within "},{"type":"text","text":"1 year","marks":[{"type":"em"},{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]},{"type":"text","text":". Ameta will charge shipping first; the defective"},{"type":"hardBreak"},{"type":"text","text":"item must be shipped back at client’s expense within 30 days for full credit"},{"type":"hardBreak"},{"type":"text","text":"Returns for Credit","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]},{"type":"hardBreak"},{"type":"text","text":"Credit for product purchase within "},{"type":"text","text":"30 days","marks":[{"type":"em"},{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]},{"type":"text","text":" with original packaging and resalable condition. Credit could be remained as store credit or"},{"type":"hardBreak"},{"type":"text","text":"refund. Original POS slip needed for refund. A 20% restocking fee will be applied based on invoice price for product not in resalable"},{"type":"hardBreak"},{"type":"text","text":"condition. No return or credit after 30 days. Software is non-returnable."}]},{"type":"heading","attrs":{"level":2,"localId":"58a5a83b-e539-45b0-90e8-6e9b1f1f2113"},"content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"ce6c2eff-a8ae-4685-8cfa-d0a7f55dc515"}}]}],"conditions":{"72":{"i":{"co":{"cIds":{"71":["1"]}}},"o":{"sIds":["2"]},"t":"sh"},"80":{"i":{"co":{"cIds":{"75":["1"]}}},"o":{"sIds":["4"]},"t":"sh"},"82":{"i":{"co":{"cIds":{"81":[]}}},"o":{"sIds":["5"]},"t":"sh"},"70":{"i":{"co":{"cIds":{"89":["2"]}}},"o":{"sIds":["1"]},"t":"sh"},"74":{"i":{"co":{"cIds":{"73":["1"]}}},"o":{"sIds":["3"]},"t":"sh"}},"sections":{"4":{"conditions":["80","74","72","70"]},"5":{"conditions":["82","80","74","72","70"]},"2":{"conditions":["72","70"]},"3":{"conditions":["74","72","70"]},"6":{"conditions":[]},"1":{"name":"Product info","conditions":["70"]}},"questions":{"62":{"type":"cd","label":"Return For","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Credit","other":false},{"id":"2","label":"Replace","other":false},{"id":"3","label":"Repair","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"77":{"type":"tl","label":"SN( Serial number)","description":"The SN # on the product label","validation":{"rq":true},"choices":[],"questionKey":""},"50":{"type":"ts","label":"Model #","description":"The model number on the label","validation":{"rq":true},"choices":[],"questionKey":""},"61":{"type":"rt","label":"Return reason","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"83":{"type":"ts","label":"Model #","description":"The model number on the label","validation":{"rq":true},"choices":[],"questionKey":""},"79":{"type":"cd","label":"Return For","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Credit","other":false},{"id":"2","label":"Relpace","other":false},{"id":"3","label":"Repair","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"76":{"type":"ts","label":"Model #","description":"The model number on the label","validation":{"rq":true},"choices":[],"questionKey":""},"54":{"type":"cd","label":"Return For","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Credit","other":false},{"id":"2","label":"Relpace","other":false},{"id":"3","label":"Repair","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"60":{"type":"tl","label":"SN( Serial number)","description":"The SN # on the product label","validation":{"rq":true},"choices":[],"questionKey":""},"69":{"type":"no","label":"Please enter the case number","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"58":{"type":"cd","label":"Return For","description":"","validation":{"rq":true},"choices":[{"id":"2","label":"Replace","other":false},{"id":"1","label":"Credit","other":false},{"id":"3","label":"Repair","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"75":{"type":"cs","label":"More device?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"27":{"type":"pg","label":"Comments","validation":{}},"30":{"type":"ts","label":"Phone","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"29":{"type":"ts","label":"Contact name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"28":{"type":"ts","label":"Organization","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"89":{"type":"cs","label":"Case number","description":"If technician approved, please enter the case number. We strongly suggest you talk with our technician to get a case number first to save your time. Book technician: https://ametasupport.com/v2/","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"51":{"type":"tl","label":"SN( Serial number)","description":"The SN # on the product label","validation":{"rq":true},"choices":[],"questionKey":""},"84":{"type":"tl","label":"SN( Serial number)","description":"The SN # on the product label","validation":{"rq":true},"choices":[],"questionKey":""},"73":{"type":"cs","label":"More device?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"78":{"type":"rt","label":"Return reason","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"56":{"type":"tl","label":"SN( Serial number)","description":"The SN # on the product label","validation":{"rq":true},"choices":[],"questionKey":""},"55":{"type":"ts","label":"Model #","description":"The model number on the label","validation":{"rq":true},"choices":[],"questionKey":""},"59":{"type":"ts","label":"Model #","description":"The model number on the label","validation":{"rq":true},"choices":[],"questionKey":""},"87":{"type":"cs","label":"More device?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"71":{"type":"cs","label":"More device?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"57":{"type":"rt","label":"Return reason","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"86":{"type":"cd","label":"Return For","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Credit","other":false},{"id":"2","label":"Relpace","other":false},{"id":"3","label":"Repair","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"81":{"type":"cs","label":"More device?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"52":{"type":"rt","label":"Return reason","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"85":{"type":"rt","label":"Return reason","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"74397f2c-ae20-4724-83a3-ab22ca271250"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ametagroup","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f4edb8a0cb2bd058582d8b0efa1e9492edc68026_lout","baseUrl":"https://ametagroup.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ametagroup.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"617d98b6-6440-4cec-b910-dc06daff9e77","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4d8f73c86abd47bab40594357bd14ef8","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://ametagroup.atlassian.net","edition":"free","anonymousEnabled":true,"requestIntroEnabled":true}